PRINTING IN THE DUDERSTADT CENTER

The Duderstadt Center is a campus-wide facility open to all members of the U-M community. All Duderstadt Center printers are owned and operated by the U-M Information Technology Central Services (ITCS). ITCS determines per-page fees and manages the University-wide charging system.

The Duderstadt Center also provides special color printing services, including several color laser printers and a large format DesignJet color plotter.

ITCS CHARGED FOR PRINTING

ITCS provides several charged-for services including dial-in modem pools, AFS/IFS file space, and printing. All U-M students, faculty, and staff receive a BCP (Basic Computing Package) allocation each semester to cover basic services. The BCP provides 400 pages of b & w printing per term in the Campus Computing Sites/Duderstadt Center.

The charging system deployed by ITCS is called the Accounting and Billing System (ABS). ABS assigned roles are associated with funding sources. Each U-M uniqname has an account associated with one or more roles. If you exceed your allocation, your student or departmental account will be charged. However, CAEN provides supplemental funding for black and white printing in the Duderstadt Center for CoE students who have exhausted their monthly allocation.

Color printing is not provided for in the BCP and therefore must be prepaid from individual or departmental funding.

What happens when you try to print to a charged-for printer?

The printing system calls the ITCS Accounting and Billing System (ABS) to check your role and funding;
If the funding is adequate, the printer begins the job;
The printing system collects data on how many pages were printed, calculates the fee and forwards it to ABS in order to charge your student account.

CHECKING YOUR ITCS ACCOUNT BALANCE

If you regularly use services that charge a fee, such as printing or dial-in access, be sure to check your account balance monthly. To check the balance of your ITCS personal funds, visit http://www.itd.umich.edu/your-account/check.html.

PRINTER NAMES AND LOCATIONS

Printer names are mounted on the wall above each printer located in the Duderstadt Center. A listing of lab locations and printers is maintained on-line at the CAEN website at http://www.engin.umich.edu/caen/printing/printerlocations.html. You can also find a list of printers that a given Unix host can print to within the file/etc/printcap on that workstation.

MACINTOSH AND WINDOWS PRINTING

Both Macintosh and Windows computers require you to select the intended printer. Printer names are above the printer in each Duderstadt Center computing cluster. On a Macintosh, choose a nearby printer from the pop-up menu in the Print dialog box. On a PC, choose Start-> Settings-> Printers and select the appropriate printer in the area you are in.

UNIX/LINUX PRINTING COMMANDS

To print your file in the Duderstadt Center from a Unix or Linux machine, use the following command:

lp -dprintername filename

To see the status of your print job or check the printer queue, use:

lpstat printername

To remove a job from a print queue, use the jobnumber obtained from the lpstat or lpq command:

cancel jobnumber

Theenscript command can also be used in CAEN labs. Enscript provides several options regarding the printing of headers and page orientation. Typeman enscript for more details.

PREVIEWING PRINT JOBS

Many Windows and Macintosh applications support a print preview command that lets you see a good approximation of the document before printing.

From a Unix workstation, you can preview PostScript documents using ghostview. From the Unix shell prompt, typeghostview filename and you will be able to scroll through the document using the scroll bars and menu box. For more information on ghostview, typemanghostview.

PRINTING PROBLEMS

If you are printing to a black and white printer in the Duderstadt Center, and see the error "out of toner" or "out of paper" displayed on the printer, contact ITCS by calling 64S-ITES. Leave a message if no one responds. Note that these printers are maintained by ITCS and not CAEN.

If you receive the following error message on a Unix workstation:

UX:lp: ERROR: Can't establish contact with the LP print service.

when trying to print a document in a CAEN lab, contact the Hotline/HelpDesk at 763-5041. This is a problem with the machine you are printing from so be sure to report the name of the computer.

REFUNDS

If you are using a b&w or color laser printer in the Duderstadt Center, and the print quality is poor, you can request a refund to credit your UMCE account. First, you can call the ITCS Accounts Office at 764-8000 and ask them to refund your UMCE account. Alternatively, you can email ITCS at itd.accounts@umich.edu. Be sure to specify the date and time of the print job and the number of pages.

Refunds for Duderstadt Center plotter printing should be directed to the DC Administration Office, 2161 Duderstadt Center. You need to bring the output with you before your account can be reimbursed.

QUICKLINKS