Help Quick Guide
Resources to go in-person or online for help.
DC Live Chat
Live Chat is available on the Duderstadt Center website. It will connect you with a member of the Digital Media Commons (DMC) staff specific to specialized resources. Look for the Live Chat button in the lower right of your device display. The button floats above screen content as you scroll. You can find more details on the Live Chat Service article.
Other Chat Services
- CAEN: go to the CAEN Help Desk chat page to open the chat window and type in your questions.
- Art, Architecture, and Engineering Library (AAEL): go to the “Ask a Librarian” page to open a chat window, or see the list of other help resources offered by the U-M Library
In-person Help Resources
1st Floor Information Desk
Location: DC 1st Floor (floor plan) – on the southeast side of the Atrium (opposite the Main Entrance) beyond the glass elevators
Services: general questions, directions, building information, key pickup for reserved spaces
2nd Floor Library Circulation Desk
Location: DC 2nd Floor (floor plan) at the large semi-circular counter in the center of the 2nd floor mezzanine
Services: ask a librarian in person, library reserves
Fabrication Underground
Location: B430 (Lower Level – floor plan)
Services: We can answer your questions and provide access to all manner of fabrication tools and knowledge regarding several types of 3D printers, a laser cutter, a small CNC printed circuit board cutter, 3D scanners, and electronics workbenches.
Groundworks
Location: 1315 Duderstadt Center (floor plan) – just beyond the 1st Floor Information Desk (walking from the Atrium) and to your right.
Services: questions about using the advanced media technologies found throughout the Duderstadt Center as well as the use of the more advanced studios.
Online Help Resources
Art, Architecture, and Engineering Library (AAEL)
- Chat with us using Ask a Librarian (chat window)
- Call at 734-764-9373.
- Text at 734-315-0507.
- Make an appointment to discuss your needs with library staff.
- Talk with a specialist in your field of study.
- You can also get help from students who know their way around the library.
CAEN
- Search the CAEN Knowledge Base
- Contact CAEN
- CAEN Help Desk Chat
- Reserve a Computer in the Duderstadt Center
- Call at (734) 764-2236
- Email: Please submit requests and help desk tickets using the CAEN Team Dynamix form (requires U-M Login and DUO two-factor authentication).
Digital Media Commons (DMC)
- Ground Connections Knowledge Base: includes extensive information, equipment guides, manuals, standard operating procedures across Design Labs, Fabrication Underground, and Groundworks.
- Media and Studio Arts Wiki: includes comprehensive information on studio equipment, recording, performance and production spaces, user certification, and scheduling for Audio studios, Video Studio, Multimedia Rooms.
- The DMC IT Operations group provides IT technical support for the equipment and applications across the building. Help requests should be submitted using the TeamDynamix form.